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We always try to replace lost or stolen Record Token gift cards; unfortunately we can only do this if:
· You can provide an image of the gift card receipt
· You know your gift card number (this should be on the receipt)
· The value is still on the gift card
Please note, there is a £3.50 administration fee for this service
Need more help:
Submit a Query
If your Record Token Gift Card cannot be swiped or read when you try to use it in store it could be that the magnetic stripe on the reverse of the card is damaged.
We can replace faulty Gift Cards - please submit a query below.
We are really sorry if your Gift Card has not been properly activated, in order for us to find out why and hopefully send you a replacement, we need:
If you have multiple gift cards and want to consolidate please submit a query below.
Need more help: Submit a Query
Many questions you have can be answered in our FAQs. If you still need assistance you can contact us by submitting a query below.
If you are a Record store, please go to the Record store retailers Zone.